Module 02 · Voice

AI Voice & Calling Center

Active calls

12

+3 vs 1h

Waiting

13

longest 4:18

Available staff

2

AI-handled

68%

Avg duration

4:36

Missed

5

Resolution

91%

CSAT

4.8

Live call activity

Real-time · simulated
ER

Elena Rossi

Maya Chen

06:12
KM

Kenji Mori

Aria (AI)

02:48
NF

Noah Fischer

Diego Alvarez

11:05
FZ

Fatima Zahra

Aria (AI) → Sales

00:57

Dialer

WhatsApp calls need customer permission first

Calls are simulated in this demo — no real call is placed.

Call queues

AI-first answering · escalation after 45s

Sales3 waiting · max 1:42 · 1 free
Support7 waiting · max 4:18 · 1 free
Billing2 waiting · max 0:51 · 0 free
Onboarding1 waiting · max 0:20 · 0 free
MC
Maya
DA
Diego
PN
Priya
TB
Tom
AT
Aiko
LO
Liam
SH
Sara

Call history

AI summary · Walked through Enterprise pricing for 40 sites; needs IT/DE voice. Quote requested by Friday.

WHATSAPP · inboundcompletedTranscriptRecording (consented)Follow-up: scheduled