Module 04 · Management

Team Supervisor

Live board

Online

6/7

Active convos

48

Active calls

12

Waiting

13

AI-handled

61%

Escalated

4

Missed calls

5

SLA breaches

3

Team activity

MC

Maya Chen

Supervisor · Sales

Available
Workload4/8
CSAT 4.9Avg reply 38s
DA

Diego Alvarez

Agent · Support

On Call
Workload6/8
CSAT 4.7Avg reply 52s
PN

Priya Nair

Agent · Billing

Busy
Workload7/8
CSAT 4.8Avg reply 41s
TB

Tom Becker

Agent · Support

Available
Workload2/8
CSAT 4.6Avg reply 1m 04s
AT

Aiko Tanaka

Agent · Onboarding

Away
Workload1/6
CSAT 4.9Avg reply 45s
LO

Liam O'Brien

Agent · Sales

On Call
Workload5/8
CSAT 4.5Avg reply 58s
SH

Sara Haddad

Admin · Support

Offline
Workload0/8
CSAT 4.8Avg reply 47s

Monitor & reassign

ER
Elena Rossiurgent
KM
Kenji Morihigh
MW
Marcus Webbnormal
FZ
Fatima Zahranormal
NF
Noah Fischerlow
AT
Ava Thompsonhigh

SLA watch

SalesOn track

3 waiting · longest 1:42

Support2 breach

7 waiting · longest 4:18

Billing1 breach

2 waiting · longest 0:51

OnboardingOn track

1 waiting · longest 0:20